FAQ (frequently-asked questions)

CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?

Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!
If you are unhappy with your purchase once it arrives, you're welcome to email our customer care team who will then advise you on how to return it for a refund or gift voucher. Please refer to our returns policy for more information.

CAN I EXCHANGE MY GARMENT FOR A DIFFERENT SIZE/STYLE?

We are unable to process exchanges however if you would like another size or style, you are able to re-purchase the garment online and then lodge your unwanted item for a return.

HOW DO I USE A PROMOTIONAL CODE?

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied!
Please note, only one promotion/discount code is redeemable per order.

WHAT IF MY ITEM IS FAULTY?

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact
us at info@tauroleathers.com

HOW LONG DO I HAVE TO RETURN AN ITEM?

We will offer a gift voucher for items that are full price and returned to us within 15 days after you have received your order.

HOW LONG IS DELIVERY?

International orders will take between 1-3 weeks.
International express orders will take approximately 3-5 business days (this option is available when checking out).

WHAT IF I AM NOT HOME WHEN MY ORDER IS DELIVERED?

For international orders, if no card is left, you should check with your local post office, as all international deliveries require a signature.

HOW DO I TRACK MY ORDER?

You will receive an email with a tracking number once your parcel has been shipped. Please check your Spam/Junk folder for your tracking email from Australia Post as many customers have found that it is treated as spam. If you are still unable to locate this anywhere you are welcome to contact us by ‘live chat’ or by emailing info@tauroleathers.com to receive your tracking number.
To track your order, please go to http://tauroleathers/track or the website of your national postal service.

WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?

However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at info@tauroleathers.com

HOW CAN I PAY FOR MY ONLINE PURCHASES?

You can pay by VISA, MASTERCARD or PAYPAL and PU Money

WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?

Please feel free to chat or email us using the 'Live Chat' button on our site (top right corner of the screen).
You can also email us at info@tauroleathers.com

HOW DO I KNOW WHAT SIZE I AM?

Please refer to our size guide on each individual product page, this will provide the models measurements and a size conversion chart.
If you need more help, our team are happy to answer all questions on sizing and fit! Simply email info@tauroleathers.com.

GARMENT CARE

If you are unsure of a garments care label, always ‘do not wash ,do not tumble dry/iron, low heat , do not bleach, only professional dry clean . If your garment is damaged because it was dry clean incorrectly we are unable to accept this back as a return.

WEAR AND TEAR

If you damage a garment after wearing it e.g a button falls off or the zip breaks because of ‘wear and tear‘ we cannot accept these garments back for a return or exchange.

NEED ANY FURTHER HELP?

Our Tauro team is always working to improve your experience with online shopping; we would love to hear your feedback and ideas from placing your order to receiving what might be your first tauro box.
We are also here to provide you with assistance in all aspects of your shopping experience. So feel free to email us or chat with us via ‘live chat’.
Email: info@tauroleathers.com
Live Chat: icon is located in the top, right hand corner of your screen

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